Privacy Policy

Last updated: June 14, 2026

This Privacy Policy explains how HomeZerviz ("we", "us") collects, uses, shares, and protects your personal information when you use our app, website, and services (the "Platform"). We handle personal data in line with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines.

1. Information We Collect

• Account details: your name, email, phone number, password, and profile photo.
• Service address & location: the address and GPS coordinates (latitude and longitude) you provide so we can match you with nearby providers; providers also submit a service-area address.
• Booking activity: services you view, book, your schedule, notes, and in-app messages with providers.
• Provider information: for providers, business details, experience, and verification documents you submit.
• Payment information: where in-app payments are enabled, payment details are processed by our payment partners; we do not store full card numbers.
• Device & usage data: basic technical information needed to operate and secure the app.

2. How We Use Your Information

We use your information to:

• create and manage your account;
• match you with relevant providers and tutors near you;
• process and coordinate bookings and messages;
• verify provider identities and validate service addresses;
• keep the Platform safe, prevent fraud, and provide support; and
• improve our services and comply with legal obligations.

3. Location Information

We use your service address and its coordinates to show nearby providers, calculate service areas, and help providers reach you. You can update or remove your saved addresses in the app at any time.

4. How We Share Information

• With providers: when you book, we share the details needed to deliver the service (such as your name, address, and booking notes) with the provider you booked.
• With service partners: trusted processors that help us run the Platform (for example, hosting, notifications, and payments), under appropriate safeguards.
• For legal reasons: when required by law or to protect the rights, safety, and security of users and the Platform.

We do not sell your personal information.

5. Data Retention

We keep your information for as long as your account is active and as needed to provide the service, resolve disputes, and comply with legal requirements. You may request deletion of your account at any time.

6. Security

We protect personal data using reasonable organizational and technical measures, including encryption of sensitive personal information. No method of transmission or storage is completely secure, but we work to safeguard your data.

7. Your Rights

Under the Data Privacy Act, you have the right to be informed about, access, correct, object to the processing of, and request deletion of your personal data, as well as to data portability and to lodge a complaint. To exercise these rights, contact us using the details below.

8. Children's Privacy

The Platform is intended for users 18 and older. Tutoring or services for a minor must be arranged and managed by a parent or legal guardian, who is responsible for any information they provide.

9. Changes to This Policy

We may update this Policy from time to time. We will post the updated version with a new "Last updated" date and, where appropriate, notify you in the app.

10. Contact

Questions or privacy requests? Email [email protected].